Business identity
The website is operated for Detodon Line product enquiries by Detodon Line. The business information supplied for this website is set out on this page so customers can identify the business behind the product offer and contact it directly.
Detodon Line is the customer-facing name used on the website for the wheeled plant platform range. The business details below are presented without substituting alternative addresses, numbers or contact channels.
Contact details
Business: Detodon Line. Address: Woodbridge, Ontario, Canada. BN: 102720638. . Telephone: +61489194159. . E-mail: [email protected].
These are the contact details to use for product questions, order enquiries, privacy questions or concerns about a purchase. When contacting the business about an existing transaction, include enough information to identify the relevant enquiry or order without sending unnecessary sensitive information.
Product and order questions
For sizing questions, it is helpful to provide the pot base diameter, the approximate total loaded weight and the type of surface on which the planter will be moved. These details can help distinguish between the compact 30 cm formats and the wider 40 cm platform.
For questions about an order, state the product name and the details needed to identify the transaction. Do not send full payment card details in an ordinary email or free-text website field.
Consumer and privacy matters
If you believe a product has a problem, contact Detodon Line so the circumstances can be assessed. Rights and remedies that apply under mandatory consumer law are not removed by a website disclaimer or by these contact instructions.
Privacy questions can also be sent using the same contact details. The Privacy Policy explains the categories of information that may be handled, the purposes for handling and how access or correction requests can be raised where applicable.
Preparing a useful enquiry
A clear enquiry makes it easier to understand what you are asking about without requiring you to send more personal information than is necessary. For a product question, identify the Detodon Line platform you are considering and describe the planter in practical terms. For an existing purchase, include the information you already have that is sufficient to distinguish the transaction from another enquiry.
If your question concerns suitability, measurements are more useful than general descriptions such as “large” or “heavy”. The pot base diameter, the approximate combined weight of the pot, soil, water and plant, and the surface on which the platform will move are the details most directly related to the product information shown on this website. If a measurement is approximate, say so rather than presenting it as exact.
Do not send unrelated identity documents, account credentials, complete payment-card details or other sensitive material simply to ask a product question. If additional information is genuinely needed to progress a transaction or resolve a concern, that can be identified in the course of the communication.
Reporting a product concern
If you contact Detodon Line about a product concern, describe what happened, which platform is involved and the circumstances in which the issue became apparent. Details such as the surface, load, positioning of the planter and whether the concern was visible on receipt or arose during use can help the issue be understood more accurately.
Where practical, retain information that identifies the purchase and any material that reasonably shows the issue you are describing. The purpose of asking for relevant information is to assess the circumstances, not to place unnecessary obstacles in the way of a consumer right. Any rights and remedies that apply under the Australian Consumer Law remain subject to that law.
A product issue is different from a general sizing question or a request to change an order before it is completed. Explaining which type of assistance you need helps the communication be directed to the right subject without changing the legal character of the request.
Correspondence and records
Communications about a product enquiry, order, privacy request or consumer concern may form part of the business record connected with that interaction. Keeping the subject of the correspondence clear can assist both the customer and Detodon Line in understanding what was asked, what information was supplied and what next step was discussed.
If you send updated information after an earlier message, make it clear which part of the earlier information has changed. This is particularly useful for measurements, quantities, delivery-related information supplied during an order process, or contact details that are being corrected. Avoid sending duplicate messages containing conflicting information where a concise correction will do.
Information contained in correspondence is handled in accordance with the Privacy Policy where it is personal information and the applicable privacy requirements apply. Records are not a substitute for the terms of a completed purchase, but they may help identify the context of a question or concern.
Privacy-conscious communication
Detodon Line can be contacted about access, correction or other privacy questions using the same business contact details shown on this page. A privacy request should explain the information or interaction to which it relates so that the relevant material can be located. Verification may be appropriate before personal information is disclosed or corrected.
If a message combines a privacy request with an order or product question, separate the two topics in the message where possible. That makes it easier to understand whether you are asking for information about a product, seeking action in relation to a transaction, or exercising a privacy right that may apply to personal information.
The Privacy Policy gives more detail about the categories of information that may be handled, the purposes for which it may be used, security and retention, access and correction, and the handling of privacy concerns. The Cookie Policy separately explains website technologies and optional cookie choices.
Keeping business information current
This page is intended to give visitors a clear place to identify the business details supplied for the website and the available contact channels. If the published business information changes, the website contact information should be updated so that visitors are not required to rely on an outdated page.
For the avoidance of doubt, the business information currently published here is: Detodon Line, Address: Woodbridge, Ontario, Canada, BN: 102720638, , tel. +61489194159, , E-mail: [email protected]. No additional company details are represented by this page.
Visitors should use the contact information as it appears on the current website rather than assuming that an address, number or contact method found elsewhere is part of this website. This helps preserve a single, transparent set of business details for enquiries made through detodonline.com.