1. About these terms
These Terms and Conditions govern use of this website and requests to purchase Detodon Line wheeled plant pot platforms from Detodon Line. They explain the basis on which product information, enquiries and purchase arrangements are presented. By using the website or submitting an order enquiry, you agree to use the site lawfully and to provide accurate information relevant to your request.
These terms do not exclude, restrict or modify rights or remedies that cannot lawfully be excluded, including consumer guarantees that may apply under the Australian Consumer Law. If a mandatory rule is inconsistent with a provision of these terms, the mandatory rule applies to the extent of the inconsistency.
2. Product information and sizing
Product pages describe platform diameter, load guides, intended movement and general use considerations. Measurements and load guides should be read together with the actual pot base, the total loaded weight and the surface on which the platform will be moved. Soil, water, the planter itself and the plant all contribute to total load.
Images are used to show the product and its context, but screen settings and photography can affect the way colours, proportions and finishes appear. Before completing a purchase, customers should review the stated product information and raise any material sizing or compatibility question rather than relying only on an image.
3. Order enquiries and formation of a purchase
Submitting an enquiry through the website is a request for the selected product and does not by itself create a completed sale. The information supplied can be used to identify the requested platform, quantity and relevant fit details. Any remaining purchase information, total charges or fulfilment details that are required should be confirmed before a binding purchase is formed.
Detodon Line may ask for clarification where an enquiry is incomplete, inconsistent or suggests that a different platform size may need to be considered. A request may also be declined where a product is unavailable, the information required to proceed has not been provided, or completion would not be lawful or practicable.
4. Prices and payment
Prices displayed on product pages are presented in the format used for the Australian market. The amount that applies to a purchase should be the amount presented or confirmed before the customer commits to the transaction. If a pricing error is identified before completion, the correct information should be provided so the customer can decide whether to proceed.
Any payment method, timing or payment instruction that applies to an order must be presented or confirmed as part of the purchase process. Customers should not send payment details through ordinary free-text enquiry fields unless specifically requested through an appropriate payment process.
5. Delivery and receipt
Where physical delivery is arranged, the relevant destination, availability, charges and delivery information should be provided or confirmed before completion. Delivery estimates can be affected by matters outside a seller’s direct control, so an estimate should not be treated as a guarantee unless expressly stated as such.
When a product is received, the customer should inspect it within a reasonable time and contact Detodon Line if there is an apparent issue, missing item or discrepancy with the order. Keeping the order information and reasonable evidence of the issue can assist with assessment and resolution.
6. Consumer guarantees, problems and remedies
Goods supplied to consumers in Australia may carry statutory consumer guarantees. Depending on the nature of a problem, applicable remedies can include repair, replacement, refund or other compensation. A website term cannot remove a consumer right that the Australian Consumer Law makes mandatory.
A remedy depends on the circumstances, including whether a problem is major or minor and whether it was caused by misuse rather than a fault in the product. If you believe a product has a problem, contact Detodon Line using the details on this website so the issue can be assessed. Proof of purchase or information sufficient to identify the transaction may be requested where appropriate.
7. Safe and appropriate use
A wheeled platform should be used within the stated load guide, on a surface suitable for rolling movement and with the pot positioned securely and centrally. Users should check edges, thresholds, slopes, joints, debris and other features that could interrupt wheel movement or destabilise a planter. The platform should not be used in a way that creates a foreseeable risk to people, property or the plant.
Product information is not a substitute for judgement about a particular pot, surface or environment. If a planter is unusually shaped, top-heavy, damaged, unstable or difficult to measure, it is sensible to resolve the fit question before moving it on a platform.
8. Website use and intellectual property
Website content may be viewed and used for ordinary personal purchasing decisions. Content must not be used in a misleading way, copied in bulk for commercial republication, altered to imply an endorsement, or used to misrepresent Detodon Line, Detodon Line products or the terms on which products are offered.
Website access may be changed, suspended or updated for security, maintenance, content accuracy or operational reasons. Hyperlinks are intended to lead to the destination indicated by their labels; users should not attempt to interfere with website operation, security controls or other users’ access.
9. Liability and unavoidable events
Nothing in these terms limits liability where a limitation is not permitted by law. Subject to those mandatory rights, each party remains responsible for loss caused by its own unlawful conduct and for obligations it has expressly undertaken in connection with a completed purchase.
Performance can sometimes be affected by events beyond reasonable control, including transport interruption, natural events, infrastructure failure or governmental action. Where such an event affects an order, the appropriate response will depend on the circumstances and any mandatory consumer rights that apply.
10. Changes, severability and governing rules
These terms may be updated to reflect changes in products, website operation or applicable requirements. The terms presented at the time a transaction is formed should be read together with any product- or order-specific information confirmed for that transaction.
If one provision is invalid or unenforceable, the remaining provisions continue to operate to the extent they can do so lawfully. For customers in Australia, mandatory Australian consumer protections continue to apply where the law provides that they apply to the transaction.
11. Information supplied by the customer
Product selection depends in part on information supplied by the customer, including the relevant planter dimensions, approximate total loaded weight, quantity and intended surface. Customers should take reasonable care to provide information that is accurate enough for the question being asked. If a measurement is uncertain, it should be identified as an estimate rather than presented as a confirmed figure.
If information changes before a purchase is completed, the updated information should be communicated so that the request can be considered on the correct basis. A change in pot size, total load, quantity or other material detail may affect which product is appropriate or what information needs to be confirmed before proceeding.
Nothing in this section transfers responsibility for mandatory consumer guarantees to the customer or removes rights that apply under law. Its purpose is to explain why accurate product and sizing information matters when the suitability question depends on the characteristics of the planter and the proposed use.
12. Changes to an enquiry before purchase
Before a binding purchase is formed, a customer may contact Detodon Line to correct or change the details of an enquiry. Whether a requested change can be accommodated depends on the stage the transaction has reached, product availability and any practical consequences of the change. A revised request should identify what is changing so that it is not confused with the earlier information.
If a product, quantity or other material term changes, any price or fulfilment information that depends on that term should be confirmed again before completion. The website does not treat an initial enquiry as permission to substitute a materially different product without the customer understanding the change.
Once a purchase has been formed or fulfilment has progressed, different considerations can apply. Any rights that arise because goods are faulty, unsafe, not as described or otherwise fail a statutory consumer guarantee are separate from a voluntary request to alter an order for convenience.
13. Change of mind and statutory rights
Australian Consumer Law rights relating to faulty or non-compliant goods are different from a request to return or exchange goods simply because a customer changes their mind. Nothing in these terms limits a remedy that must be provided where a consumer guarantee applies.
This website does not state a separate voluntary change-of-mind promise beyond any arrangement that may be expressly confirmed for a particular purchase. A customer who wishes to ask about a change-of-mind return or exchange should contact Detodon Line with the purchase details so the request can be considered without confusing it with a statutory fault claim.
Where a product has a problem, the appropriate remedy depends on the circumstances and the applicable consumer law. Customers should describe the issue accurately and allow the nature of the problem to be assessed rather than selecting a label such as “change of mind” when the concern is actually that the goods are faulty or materially different from what was supplied or described.
14. Communications about a purchase
Order-related messages may be used to clarify product selection, quantity, transaction details, delivery-related information, a reported problem or another matter connected with the purchase. Customers should retain information that reasonably identifies the transaction and should avoid sending complete payment-card information through ordinary free-text fields or general email correspondence.
If a customer believes a message contains an error, the correction should be raised promptly and clearly. The existence of an email or form submission does not override a mandatory consumer right, but correspondence can help establish what information was requested, what was communicated and whether a material point was corrected before completion.
Service communications about an enquiry or purchase are distinct from optional marketing. A customer should not have to accept unrelated promotional communication merely to receive information that is necessary to deal with an existing product or consumer matter.
15. Complaints and dispute-related information
If a customer has a concern about a product, order or the way a purchase-related issue has been handled, Detodon Line can be contacted using the business details published on the Contact page. The customer should provide enough information to identify the relevant transaction and explain the concern, while avoiding unnecessary sensitive information.
Where a consumer guarantee may be involved, the issue should be considered according to the nature and seriousness of the problem and the remedies provided by applicable law. These terms do not impose an artificial time limit that overrides a statutory right to raise a problem with goods.
Nothing in this contact process prevents a customer from using a complaint, dispute-resolution or regulatory avenue that is available under applicable law. The purpose of direct contact is to give the business an opportunity to understand and address the issue, not to create an additional legal barrier to a remedy.
16. Relationship between website pages
These Terms and Conditions should be read with the product page relevant to the platform being considered, the Privacy Policy, the Cookie Policy and the Contact page. Product-specific measurements, load guides and prices are part of the information a customer should review when making a purchase decision.
The Privacy Policy governs the handling of personal information and the Cookie Policy explains website technologies and optional cookie choices. Those documents do not replace the purchase terms, and these Terms and Conditions do not replace privacy rights that arise under applicable law.
If a statement on the website conflicts with a mandatory consumer right that cannot be excluded, the mandatory right applies to the extent required by law. No footer disclaimer, product description or general website statement should be read as removing a statutory protection that the Australian Consumer Law makes non-excludable.